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What is the Total Action for Progress Tax Assistance Services Program?

TAP Tax Assistance Services provides free tax preparation to help people in Roanoke, VA and surrounding areas access valuable tax credits such as the Earned Income Tax Credit. The tax clinic is open from February 1st through April 15th each year.

TAP’s Tax Assistance Service is in partnership with the Internal Revenue Service (IRS) and the Virginia CASH Campaign operated through the Virginia Community Action Partnership (VACAP).

What areas does this program serve?

Must be a Virginia state resident.

Is there a cost for this program?

There are no costs to approved clientele for this program.

How can I access the program?

We are open from February 1st through April 15th. Every year the tax site moves to a convenient location in the downtown Roanoke area. Taxpayers are assisted by appointment only.

To schedule an appointment--an appointment is required!--please call the Tax Services appointment line at (540) 283-4804. Taxes are prepared at the Dumas Center, located on 108 Henry Street, 1st floor, Roanoke, 24016. For general tax questions, call Teffany Henderson at (540) 283-4916. You may also contact Ms. Henderson via email at by using the "Contact" button at the bottom of this page.

TAP also offers a convenient drop-off preparation service. Call (540)283-4804 for additional information.

Taxpayers must have health care coverage information for everyone claimed on the tax return.

Am I eligible for this service?

Tax Assistance Services are available for all persons who qualify for the Earned Income Tax Credit or households with an annual income of less than $54,000 in 2017. To see if you qualify for the Earned Income Tax Credit, please click here.

We require certain information in order to prepare taxes. For a list of required information, please click here.

Your donations are necessary to make this program possible.

Program Statistics

The Tax Assistance Service began in 2002, and has assisted over 8,500 taxpayers with free tax help. This has saved over $1,200,000 in tax preparation fees (at an average cost of $200 per tax return) that taxpayers did not have to pay to have their tax returns completed and electronically filed. Last year, refunds totaled over $1.5 million to 1,006 individuals and families.

Community Partnerships and Funding

VACAP, IRS, United Way of Roanoke Valley, and SunTrust Foundation.